This leading wealth management company's technology division provides services, support and technology solutions to enable the businesses to deliver their products and services in a cost effective and efficient way.
Reporting to the Support Lead, the focus of this role will be to provide support to the businesses systems. This will require a comprehensive understanding of client-server application design principles. This role will suit an experienced Analyst/Programmer or Support Specialist who has an understanding of support principles and the ability to troubleshoot complex application problems.
Key accountabilities:
- Resolve production incidents and assist in major incidents resolution
- Provide 24x7 support coverage on a rostered basis
- Involve in disaster recovery planning and execution
- Eliminate repeated operational activities in production support
- Assist as a stakeholder in software upgrades and roll-outs
- Support and further business and technical knowledge of the users and partners
Position requirements:
- Two to five years relevant industry experience
- Awareness of Superannuation, Investment Accounting or Retail Trust products
- Strong problem solving and analytical skills
- Strong written and verbal communication skills
- Experience in VMS, COBOL, SQL Server, SPAN, DCL
- Familiarity with security and audit principles
- Knowledge of ITIL and / or COBIT principles
- High Impact Situation management
- Experience in Production Support environment (highly regarded)
If this sounds like you, please email a copy of your updated CV to Peter Huynh at phuynh@candle.com.au or alternatively you can call Peter on 02 9250 8167.
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